November 8, 2010 -
We will be reactivating all accounts in good standing on Wednesday, November 10, 2010 and continuing through until Wednesday, November 24, 2010. We have made some great changes and improvements to Lineage and we want everyone, including our previous subscribers to know about them!
We will be turning on the reactivations on November 10, 2010 during normal weekly maintenance. When the servers come back up at 5pm Pacific / 7pm Central / 8pm Eastern / 1am GMT, all inactive accounts in good standing will be reactivated for 2 weeks! This reactivation coincides with our new content update Tikal+Antharas!
Newsletters will go out on November 10 to let everyone know about the new content update and the reactivations. A podcast from the current Lineage team will also be made available that day! Spread the word to all your friends that now is a great time to come back to Lineage!
My account was inactive. What do I have to do in order to play for this two weeks?
All you have to do is login! It's that simple. Your account has automatically been turned on.
If you still have Lineage on your computer, simply launch the program. It will patch all of the new files and then you can login with your existing user name and password. The patch is very large, so it may take awhile to get all of the new files, but once you do you are ready to go!
If you have uninstalled Lineage, you can download the game from here. It is a big download, so it may take awhile. If you have difficulty getting it to download (connection times out, etc) we recommend using GetRight to help you download it.
I forgot my login info. How can I get it back?
You can reset your Lineage password from your NCsoft master account. Click here to go to the login page for your master account.I know all of my login info but I'm having trouble installing or running the game.
There is a link on the master account login screen if you have forgotten your password. Use this to easily reset your password and have it emailed to the email registered on your master account.
If you are unable to reset your password with this link, or you no longer have access to that email account, our support department will assist you in getting your account information back. Click here to request help. If you are asking for help with your login, choose Account Support as the Department on this form.
In order to protect the security of your account and the information attached to it, support will ask you to verify that the account is yours before releasing the login information to you. They will send you a list of questions related to the account for you to answer.If you have a Lineage account that has not been active since before 2005, your account has not been integrated into our current billing system. Please click here to read information about this and to request assistance in getting your account correctly integrated.
Don't be intimidated by how many questions there are! We don't expect that you will know all of the answers! Simply fill in as many answers as you can and send it back. All of this refers to the original information that was used to set up the account.
The following is a list of the things they may ask you to provide.Account name/character names Full Name Date of birth Mailing Address Original email address listed on account Phone number 20 digit serial code of game Unique game ID (sent to you in an activation email) Last 4 digits of credit card or Game Time Code used to set up the account
We want to help you with your account! Please contact support and give us as much info as you can and we will do our best to work with you to quickly get your account info back!
Our Tech Support staff is here to help. We have made some major improvements for Lineage in terms of compatibility with different operating systems. Our Tech Support staff will ask you some basic questions about your computer, your operating system, and your specific problem so that they can pinpoint how best to help you.
Click here to access a form to request help. Under Department, select Tech Support.
Please don't be intimidated by the questions! They just want as much info as possible so they can help you. The more you are able to tell them, the more likely that they will be able to quickly assist you in fixing the problem!
I need help!
There are lots of options! When the accounts were reactivated, any forum account that was associated with your game account was also reactivated. If you did not have a forum account previously, you should create one now! Click here to visit the forums and chat with others about Lineage!
Our Knowledge Base has answers to tons of frequently asked questions. You can also click on Ask a Question on this page to ask a specific question and Customer Service will try to answer it as quickly as possible.
Nyx is here to help you too! I am the Community Manager for Lineage and I try to assist players in every way that I can. You can send me a PM on the forums or an email to [email protected]!
We have a wonderful fansite with tons of useful information. If it has been awhile since you have visited the world of Aden, head on over to www.linlib.com to check out classes, stat builds, damage calculators, maps, and lots more!
